We are committed to your satisfaction with Flowglowear. If a return is necessary, please see below.

Return Policy

Returns are accepted within 14 days of delivery, provided items are unworn, unwashed, unaltered, stain-free, and in their original packaging with tags.

• Customer responsibility: Return shipping & customs fees (if applicable).

• Restocking fee: $2.99 per item (deducted from refund).

• Non-refundable: Original shipping

• Return address: Use the one provided in the approval email (do not use the original shipping address).

• Return window: Ship within 7 days of approval.

• Tracking info: Email return tracking to contact@flowglowear.com (lost returns are not our responsibility).

• Refund processing: Allow up to 10 business days after delivery confirmation.

FAQs

1. I have a defective/wrong item, what should I do?

• We're really sorry you received a faulty or incorrect item.
• If it's been less than 15 days since your delivery, please email us at contact@flowglowear.com, and we'll find a solution for you.
• Please note that wear and tear, change of mind, fitting issue, or misuse aren't covered as faults.

2. How long does a refund take?

• Please allow up to 10 business days for the refund to process once the package is marked delivered.
• If you haven't received your refund after 10 business days, please contact us at contact@flowglowear.com for assistance.

3. How can I exchange an item?

We are not offering exchanges at the moment. You'll need to return the item you would like to exchange and then place a new order for the items you want.

4. How do I cancel my order?

• Orders can only be cancelled prior to shipment from our warehouse. To request a cancellation, please email contact@flowglowear.com for confirmation.
• If your order is already being processed, you cannot cancel it successfully. You need to apply for a return after receiving the product.

Please contact us at contact@flowglower.com for further assistance. (Make sure to provide your email when checking out in-store.)